Pami Privacy Policy

Your Privacy. Our Purpose.

Last updated: Aug 30, 2025

At Pami, we are dedicated to nurturing emotional well-being through personalized digital support. This Privacy Policy outlines how we collect, use, and protect your personal information while providing you with meaningful services.

Our Principles

1. Transparent by Design

We clearly explain what data we collect, why we collect it, and how you can control it.

2. You're in Control

You have full authority to view, update, restrict, or delete your data at any time.

3. No Commercial Exploitation

Your data is never used for advertising, marketing, or AI model training---period.

What Information We Collect

We gather information in three primary ways:

A. Information You Choose to Share

• Account Setup: Name, email, login credentials, and subscription preferences.
• Shared Materials: Messages, images, voice recordings, and any files you upload.
• Location (Optional): GPS location to suggest relevant regional content.
• Usage Logs: Feature usage patterns, session durations, and interactions.

B. Connected Accounts

If you sign in using platforms like Google or Apple, their respective privacy terms apply.

C. Automatically Captured Data

• Device Data: Operating system, device type, browser, IP address, and general location.
• Cookies & Analytics: Used solely to improve app functionality and performance.

How We Use Your Data

Your information is used for:

• Delivering Core Services: Providing access to Pami's features as outlined in our Terms of Service.
• Support & Feedback: Responding to your inquiries, resolving technical issues, and delivering important updates.
• Product Development: Aggregated usage data helps us improve features and enhance platform safety.
• Internal Research: We may analyze anonymized data to refine our tools and services.
• Legal Compliance: To comply with legal obligations or address potential misuse.

When We Share Data

Pami does not sell your data. Sharing is limited to:

• Service Optimization: With trusted partners (e.g., Firebase) for analytics and performance tuning.
• Internal Use: Across our development and support teams as needed.
• Legal Reasons: If required by law or lawful request.

Your Privacy Controls

• Manage Your Info: You can edit or delete your data via your Pami account settings.
• Cookies: Adjust browser settings to manage cookie preferences.

Data Security Measures

• Encryption: All transmitted and stored data is protected using industry-standard encryption.
• Third-Party Tokens: Login credentials from external platforms remain securely encrypted.

Data Retention Policy

• Data is retained only as long as necessary for service delivery, legal compliance, or operational purposes.
• Anonymized information may be stored indefinitely to support long-term product development.

External Links Disclaimer

Pami may reference or link to third-party tools or wellness resources. These operate under their own privacy terms, independent of Pami.

Protection of Minors

Pami is intended for users aged 16 and older. If we learn that data from a younger individual was collected, it will be promptly deleted.

Policy Changes

We'll post updates within the app whenever this policy changes. Significant updates will be clearly communicated to you.

Where Your Data Lives

All user data is securely stored on servers located in Germany, in accordance with the EU GDPR data protection framework.

Contact Us

Have a question or concern? We're here to help.